Delivery & Returns

 

Exchange & Return Policy

Customers must inform us of any damage, fault, or size issue within 1 day of receiving the item.

We offer exchanges only in the following cases:

• The item is damaged, or incorrect.
• The item has a size issue.

Refunds are not available. Exchanges are not offered for change-of-mind requests.

Exchange Conditions

To be eligible for an exchange, the item must:

• Be in its original condition and unused.
• Have all original tags attached.
• Be returned in the original packaging, including the original product box and all accessories.
• Be accompanied by valid proof of purchase.

Exchange for Size Issue

For a size-related exchange, a AED 20 delivery/shipping charge will apply.

Damaged or Faulty Items

If the item is received damaged or incorrect, there will be no shipping or delivery charge for the exchange, provided the issue is reported within 1 day of receiving the item.

How to Request an Exchange

To initiate an exchange, please contact us through WhatsApp and provide your order details and, where applicable, photos or videos showing the issue.

Once your exchange request is approved, we will provide you with the return location/address.

You will need to ship the item yourself using any delivery company to the provided address. Returns sent without prior authorization will not be accepted.

The incorrect, faulty, damaged, or broken product must be shipped in its original packaging, including the original product box and all accessories.

Please note that refunds are not available under any circumstances. Exchanges are only provided for eligible damaged, faulty, incorrect, broken, or size-related issues.